Question 1

What is your minimum order quantity?

Accepted Answer

Our MOQ is 500 pieces for standard fasteners. For custom/OEM orders, MOQ is typically 1,000-5,000 pieces. We've supplied 500+ clients across 20+ African countries since 2012, with orders ranging from 500 to 500,000 pieces per shipment.

Question 2

What payment methods do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), L/C at sight, PayPal (for samples under $500), and Western Union. We also offer Trade Assurance via Alibaba for orders up to $100,000.

Question 3

What are your most popular fastener products?

Accepted Answer

Our best-selling products are: 1) Drywall screws (3.5x25mm bugle head, fine thread) - 25% of orders, 2) Self-drilling TEK screws (#8x1/2 inch) - 20% of orders, 3) IBR roofing nails (3.05x75mm) - 18% of orders, 4) Hex bolts M10x50 Grade 8.8 - 15% of orders. We ship 50+ containers monthly, with 65% to African ports including Durban, Lagos, and Mombasa.

Question 4

What certifications do your fasteners have?

Accepted Answer

Our products hold ISO 9001:2015, CE (EN standard), and SABS certifications. We test tensile strength, torque, and corrosion resistance per DIN, ISO, and ASTM standards. Test reports available upon request.

Question 5

What is your production capacity?

Accepted Answer

Our factory operates 3 production lines with a monthly capacity of 500 tons. We can produce up to 50 tons of fasteners per day, enabling us to fulfill large orders within 15-25 days for standard products.

Question 6

How do you ensure quality control?

Accepted Answer

We implement 3-stage QC: 1) Incoming material inspection, 2) In-process sampling (every 500kg), 3) Pre-shipment inspection. Our defect rate is under 0.5% (industry average: 2-3%).

Question 7

How can I get free samples?

Accepted Answer

Yes, we provide 5-10 free samples per product for quality inspection. Samples ship within 3 business days via DHL/FedEx. Clients in Zimbabwe, South Africa, and Kenya have received samples within 7-14 days.

Question 8

How do I track my order?

Accepted Answer

We provide tracking numbers for all shipments via DHL, FedEx, or sea freight. You can track your order online or contact your dedicated sales manager via WhatsApp for real-time updates on production and shipping status.

Question 9

How do I place a custom OEM order?

Accepted Answer

Send your specifications (dimensions, material, coating, packaging) via email or WhatsApp. Our engineering team will provide a quote within 24 hours. After approval, we create samples (7-10 days) and proceed with bulk production upon sample confirmation.

Question 10

How do you handle quality disputes?

Accepted Answer

We have a 100% quality guarantee policy. If any defect rate exceeds 1%, we offer full refund or replacement. Our claim resolution time is typically 48 hours, and we maintain a 98% customer satisfaction rate.

Question 11

Why choose TradeGo as your fastener supplier?

Accepted Answer

1) 12+ years Africa-focused experience, 2) ISO 9001 & SABS certified factory, 3) 65% of exports go to Africa with optimized logistics, 4) Defect rate 0.5% vs industry average 2-3%, 5) 50+ containers shipped monthly, 6) 500+ clients across 20+ African countries.

Question 12

Why are your prices competitive?

Accepted Answer

We are a direct manufacturer with 3 production lines, eliminating middlemen. Our factory-direct pricing saves you 15-30% compared to traders. We offer price matching for equivalent products and volume discounts starting at 10,000 pieces.

Question 13

Why do African construction companies choose TradeGo?

Accepted Answer

1) SABS certification meets African import standards, 2) Optimized sea freight routes to Durban, Lagos, Mombasa (15-35 days), 3) Special packaging for tropical climate conditions, 4) Technical support for correct fastener selection, 5) 98% on-time delivery rate.

Question 14

Where are your products used?

Accepted Answer

Our fasteners are widely used in: 1) Residential and commercial construction, 2) IBR and corrugated roofing installations, 3) Steel structure projects, 4) Solar panel mounting systems, 5) HVAC installations, 6) Wood frame construction, 7) Interior decoration and drywall partitioning.

Question 15

Where do you ship from?

Accepted Answer

We ship from Shenzhen Port, China. Our main shipping routes: 1) To Durban (South Africa): 20-25 days, 2) To Lagos (Nigeria): 25-30 days, 3) To Mombasa (Kenya): 20-25 days, 4) To Beira (Mozambique): 15-20 days. Air freight available for urgent samples.

Question 16

Where can I see your product catalog?

Accepted Answer

Our full product catalog is available on our website at tradego-fasteners.com. You can browse products by category (screws, bolts, nails, anchors), filter by specifications, and request quotes directly. Physical samples can be shipped within 3 business days.

Question 17

When can I expect delivery?

Accepted Answer

Standard orders (500-10,000 pcs): 15-25 days. Large orders (10,000+ pcs): 25-40 days. Express production available for urgent orders (7-10 days, 15% surcharge). 98% of orders ship on time.

Question 18

When should I use drywall screws vs self-drilling screws?

Accepted Answer

Use drywall screws for drywall-to-wood or drywall-to-metal studs (under 0.75mm). Use self-drilling TEK screws for metal-to-metal fastening (0.75-2.5mm steel). For steel thicker than 2.5mm, pre-drilling is required. Contact us for free technical consultation.

Question 19

When were you established?

Accepted Answer

TradeGo was established in 2012, specializing in fastener manufacturing and export. Since then, we have grown to become one of the leading China-Africa fastener suppliers, serving 500+ clients across 20+ African countries with a monthly export volume of 50+ containers.

Question 20

Who should I contact for a quote?

Accepted Answer

Contact our sales team via: Email: info@tradego-fasteners.com | WhatsApp: +86 159 6340 9951. Our team responds to inquiries within 2 hours during business hours (Monday-Friday, 9AM-6PM China Standard Time).

Question 21

Who are your main customers in Africa?

Accepted Answer

Our African customers include: 1) Hardware distributors and retailers, 2) Construction companies and contractors, 3) Roofing specialists and sheet metal workers, 4) Solar panel installers, 5) Manufacturing facilities. Major markets: South Africa (35%), Kenya (20%), Nigeria (15%), Zimbabwe (10%), other African countries (20%).

Guides de Référence - Afrique

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